Job Information
Robert Half Customer Service Representative in Danvers, Massachusetts
Description Customer Service Representatives will be preferred for this position via Robert Half if they love building solid customer relationships. This Customer Service Representative position is an excellent career opportunity for someone who is articulate and highly-skilled. This Danvers, Massachusetts Customer Service Representative position could be for you, if you're available for a long-term contract / temporary opportunity. This position is located in a dynamic, rapidly-changing call center.
Key responsibilities
Give exceptional customer service in a timely fashion
Retrieve and oversee the sending of written business communications
Be a part of business development by by actively cross-selling and referring customers
Handle incoming telephone calls Requirements - Strong problem solving and analytical skills
Excellent customer service and office administrative skills
- Proven knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
Ability to exude confidence, knowledge, and empathy when interacting with internal and external partners and clients/customers
2+ years of past relevant experience
Proven experience going the extra mile to solve complex customer inquiries via extensive research
Expertise in Microsoft Office
Call Center Customer Service experience desired
Ability to navigate multiple computer systems and applications
A consistently positive approach to your work that is rooted in a businesslike professionalism
Strong communication and interpersonal skills (verbal, written, and listening)
If you derive professional and personal satisfaction from the expert application of customer service on a case-by-case basis, we want to hear from you. Apply today!
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .