Robert Half Customer Service Associate in Davenport, Iowa
Our client is growing and we are partnering with them to grow a few of their key customer support and operations teams!
We are hiring for multiple Customer Service Specialists who will connect with customers via phone. You’ll be a part of a culture which lives the work-hard, play-hard workstyle daily with a variety of rewards along the way – tackling challenges with peers as well as Leadership, an office environment that is vibrant and collaborative, endless opportunities to add value and make a difference in the lives of customers and even pizza parties for the those hungry for more than professional accomplishments.
As a Customer Service Specialist, you will working within a team which engages with customers along their purpose of simplifying medication adherence. A Customer Service Specialist is responsible for making outbound calls, speaking to new customers to verify information or answer any questions and set expectations in regards to receiving their first box.
The team audits customer profiles to ensure they are providing the most complete package of medications to the customer as possible. This team will also follow the delivery of the first box and contact customers to ensure the box was received and answer any questions the patient may have. A successful candidate will have technical accuracy, customer service skills, and conform to company policies to insure a valuable customer experience.
Connect with our team today to discuss your interests and career goals! Reach Cassandra, Kerry, Erin or Alex directly at (563) 359-7535. We'd also love to share more about the benefits of partnering with Robert Half and, speaking of benefits, - our client's impressive benefits package!
We are seeking team members who offer the following strengths and qualities:
Provide exemplary customer service to all customers and caregivers
Assist customers with questions on Company or what we do
Accurate data entry skills
Strong prioritization and organizational skills
Strong time management and organizational skills
Excellent communication skills, both orally and in writing
Able to collaborate with healthcare professionals
Strong interpersonal and “people” skills
Ability to use multiple software programs to fulfill medication orders
Proficient in MS Office suite (Word, Excel, Outlook, etc.)
Full COVID-19 vaccination is an essential requirement of this role. Our client adheres to all federal, state and local regulations as well as all client requirements.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4154. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.