Job Information
Robert Half Customer Success Specialist in Davenport, Iowa
Description
Job Description:
We are seeking a passionate and proactive Customer Success Specialist to join our team. As a Customer Success Specialist, you will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction with our products/services, and driving customer retention and growth.
Responsibilities:
Serve as the primary point of contact for assigned clients, understanding their needs and objectives.
Onboard new clients, providing product demonstrations, training sessions, and implementation support as needed.
Proactively engage with clients to understand their usage patterns, address any issues or concerns, and identify opportunities for upselling or cross-selling.
Collaborate closely with the sales and product development teams to relay customer feedback and advocate for product enhancements or features.
Monitor key performance metrics, such as customer satisfaction scores, renewal rates, and upsell/cross-sell opportunities, and take appropriate actions to ensure targets are met.
Develop and maintain a deep understanding of our products/services, industry trends, and competitive landscape to better serve our clients.
Prepare regular reports and presentations for internal stakeholders, highlighting key insights and recommendations for improving customer success initiatives.
Stay up-to-date on best practices and emerging trends in customer success management and contribute to the continuous improvement of our processes and strategies.
Requirements
Requirements:
Bachelor's degree in Business Administration, Marketing, Communications preferred
2+ years of experience in a customer-facing role, preferably in customer success, account management, or sales preferred.
Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients at all levels of an organization.
Strong problem-solving and analytical skills, with a keen attention to detail.
Proven track record of meeting or exceeding customer retention and revenue targets.
Familiarity with customer success management platforms is a plus.
Ability to thrive in a fast-paced, dynamic environment and adapt quickly to changing priorities.
Passion for delivering exceptional customer experiences and driving business results.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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