Robert Half International Help Desk Administrator in davenport, Iowa
This job is for someone who excels at coming up with creative solutions to technical issues. Robert Half Technology is seeking a Help Desk Analyst to accommodate field users in an ever-changing, active environment with a company in the Service field. We encourage candidates with strong problem-solving skills and a passion for making effective change within an organization to apply to this Help Desk Analyst position. Located in the surrounding area of Davenport, Iowa, the Help Desk Analyst opportunity is a full-time role. This is a Direct Hire position, some remote option, but not 100% remote. Must be within commute distance. Please Apply ASAP or contact me on LinkedIn at Bradley Christensen- Permanent Placement
Provide IT support for operating systems, productivity software, and a variety of other applications used internally
Reply and follow up on technical help tickets submitted via phone, email, and walk-ups
Troubleshoot recurring technical issues and suggest solutions to address the root of the problems
Independently investigate and implement solutions to technical issues
Requirements - Proven experience in installing and configuring operating systems, networked and local printers, and business applications
Understanding of basic networking concepts
Working knowledge of user administration and bug fixing in a client server environment
Practical knowledge of scanner
MS Windows 10 experience preferred
Basic Troubleshooting experience
General familiarity with iOS Devices
Adeptness in Wi-Fi
Comprehensive knowledge of Basic Network Troubleshooting
Demonstrated knowledge of Peripheral Devices
Strong familiarity with Hardware Troubleshooting
Printer Problems experience highly preferred
Microsoft Office 365 experience
Experience with IT support ticketing systems
Creative problem solver who anticipates risks and opportunities and maintains a vision for continuous improvement
Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.
Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.
When you work with us, you’re working with the best. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.
Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.