Job Information
Robert Half Collections Specialist in Decatur, Georgia
Description
We are looking for a proactive and passionate Collections Specialist to join our growing team. This role will focus on managing accounts receivable collections, resolving disputes, and fostering strong relationships with customers to ensure timely payments. The ideal candidate is a self-starter with experience working in customer portals such as RetailLink and SupplierNet.
Key Responsibilities:
Proactively manage a portfolio of customer accounts to ensure timely collections and reduce overdue balances.
Communicate with customers via phone and email to follow up on outstanding invoices, resolve disputes, and negotiate payment plans when necessary.
Research chargebacks, short payments, and compliance deductions using RetailLink, SupplierNet, and other customer portals.
Partner with internal teams (e.g., Sales, Customer Service, Cash Application) to resolve invoice disputes and improve collections processes.
Analyze customer payment trends and escalate high-risk accounts as needed.
Maintain accurate records of collection activities and customer communications.
Assist with AR reporting and provide insights on past-due accounts.
Requirements
2+ years of experience in collections, accounts receivable, or related finance roles.
Strong negotiation and relationship-building skills.
Experience using ERP systems and customer portals (e.g., RetailLink, SupplierNet).
Ability to take initiative, problem-solve, and work independently with minimal supervision.
Excellent verbal and written communication skills.
Strong attention to detail and ability to multitask in a fast-paced environment.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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