Job Information
Robert Half Customer Service Representative in Delray Beach, Florida
Description We are offering an opportunity for an organized and detail-oriented individual to join our team as a Customer Service Representative, based in Delray Beach, Florida. This role primarily involves making outbound calls, liaising with DMVs throughout the country, and updating information. As part of your responsibilities, you'll be expected to manage data entry tasks and maintain detail oriented communication with our contacts.
Responsibilities:
• Handle outbound calls to DMVs across the country to inquire about paperwork and retrieve updates.
• Accurately enter information for the updates into the system.
• Maintain detail oriented communication with DMVs and other contacts.
• Follow up on documents and check their statuses regularly.
• Use Microsoft Excel and Word for data entry and other tasks.
• Efficiently manage inbound and outbound calls in a call center environment.
• Provide excellent customer service to all contacts.
• Schedule appointments as required.
• Answer inbound calls and respond to email correspondence in a timely manner.
• Process customer credit applications and maintain accurate customer credit records. Requirements • Proficiency in answering inbound calls and handling both inbound and outbound calls in a call center environment
• Demonstrated experience in providing exceptional customer service
• Ability to perform data entry tasks accurately and efficiently
• Proficient in email correspondence, ensuring detail oriented and timely responses
• Experience with Microsoft Excel and Microsoft Word
• Capable of performing order entry tasks, ensuring accuracy and attention to detail
• Ability to schedule appointments effectively, managing and prioritizing multiple bookings
• Strong communication skills, both written and verbal
• Ability to handle customer complaints and queries professionally
• Excellent problem-solving skills and ability to think on feet
• Ability to work effectively both independently and as part of a team
• Flexibility to work in shifts, on weekends, and on public holidays, if required
• High school diploma or equivalent required, higher education or certifications in related fields preferred
• Previous experience in a similar role would be advantageous.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .