Job Information
Robert Half Desktop Support Analyst in Denver, Colorado
Description We are offering a long-term contract employment opportunity for a Desktop Support Analyst based in Denver, Colorado. This role is vital in our team as it involves providing IT support, maintaining customer service standards, and effectively handling customer inquiries in a busy and dynamic environment.
Responsibilities:
• Diagnose and resolve issues related to desktop systems and network.
• Support around 50 users by providing exceptional customer service.
• Assist customers with applications such as Office 365, including Outlook, Word, Excel, PowerPoint, and more.
• Work alongside the IT team to manage workloads effectively.
• Learn and adapt to supporting software developed in the 90s/2000s, such as Excel or Access as primary databases.
• Handle inquiries and document them in Asana.
• Troubleshoot issues with software specific to the industry such as Harmony & Aries.
• Support the Geo group with software like kingdom/geographics/IP.
• Adapt and learn new skills to support various software and systems.
• Work independently to solve issues and manage tasks. Requirements • Minimum of 2 years of experience in a Desktop Support Analyst role or similar position
• Proficient in Backup Technologies
• Extensive knowledge and experience with MS Office 365
• Exceptional customer service skills
• Ability to perform basic troubleshooting in a timely and effective manner
• Excellent communication skills, both written and verbal
• Strong problem-solving capabilities
• Proven ability to work effectively in a team environment
• Ability to manage multiple tasks and priorities efficiently
• Familiarity with various operating systems and platforms
• Relevant certifications in IT and Computer Systems would be advantageous. Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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