Robert Half International Review Support Associate in DENVER, Colorado
OfficeTeam is hiring 6 Seasonal Review Support Associates: you’ll have two primary responsibilities: supporting our homeowners when they have questions or concerns about guest feedback and working to maximize the efficiency of the Reviews Team as a whole. The ideal candidate is eager to help our clients navigate this crucial part of the hospitality industry, and is unmatched in written communication. You’ll need to use empathy and strategic thinking to overcome less-than-favorable reviews and coach our clients on how they can create an experience guests love. You’ll learn the ins and outs of vacation rental performance optimization while contributing in major ways to the success of our clients.
Respond to inbound homeowner questions and requests about reviews via email
Work with owners to craft public responses to guest feedback
Complete administrative tasks as needed to help keep the team running at maximum efficiency
Clear, concise and empathetic communicator who enjoys talking to people (via phone and email) and helping them solve problems
You’re a strong writer - a grammar whiz and a vocabulary aficionado
You are motivated by building rapport with clients and helping them succeed
You work well independently and have excellent time management skills
If you are interested in this season reviews support associate role, please call OfficeTeam today at 303.2964900!
Requirements - Customer service and office administrative skills
Excellent computer skills
Enthusiastic attitude and an engaging businesslike approach
- Proven knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
Ability to recognize, evaluate, and resolve problems effectively
2+ years' experience with performing in a goal-driven & customer-focused environment preferred
Strong proficiency in Excel and other Microsoft Program skills
Comfort in pursuing resolutions to complicated customer inquiries using complex research methods
Deep understanding of email
Solid understanding of Salesforce Platform
Customer service experience preferred
Strong communication and social skills
Demonstrated talents in communicating and interacting with clients/customers, both internal and external
If you are a service 'champion' who looks to improve and deliver personalized service based on individual customer needs, we want to hear from you. Contact us today!
OfficeTeam, a Robert Half Company, matches professionals in the administrative field with remote or on-site jobs on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you.
Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs.
When you work with us, you’re working with the best. has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.
Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.