Robert Half Corporation Jobs

Job Information

Robert Half International Review Support Associate in DENVER, Colorado

Description

OfficeTeam is hiring 6 Seasonal Review Support Associates: you’ll have two primary responsibilities: supporting our homeowners when they have questions or concerns about guest feedback and working to maximize the efficiency of the Reviews Team as a whole. The ideal candidate is eager to help our clients navigate this crucial part of the hospitality industry, and is unmatched in written communication. You’ll need to use empathy and strategic thinking to overcome less-than-favorable reviews and coach our clients on how they can create an experience guests love. You’ll learn the ins and outs of vacation rental performance optimization while contributing in major ways to the success of our clients.

Responsibilities

  • Respond to inbound homeowner questions and requests about reviews via email

  • Work with owners to craft public responses to guest feedback

  • Complete administrative tasks as needed to help keep the team running at maximum efficiency

Qualifications

  • Clear, concise and empathetic communicator who enjoys talking to people (via phone and email) and helping them solve problems

  • You’re a strong writer - a grammar whiz and a vocabulary aficionado

  • You are motivated by building rapport with clients and helping them succeed

  • You work well independently and have excellent time management skills

If you are interested in this season reviews support associate role, please call OfficeTeam today at 303.2964900!

Requirements - Ability to interact effectively with internal and external partners and clients/customers

  • Excellent problem solving skills in Microsoft Office applications

  • 2+ years' experience of demonstrated performance in a goal-driven & customer-focused environment preferred

  • Creative problem solver who anticipates risks and opportunities and maintains a vision for continuous improvement

  • A consistently positive approach to your work that is rooted in a businesslike professionalism

  • Excellent customer service and office administrative skills

  • Proven computer skills

  • Salesforce Platform experience desired

  • Email experience

  • Expertise in customer service

  • Strong communication and social skills

  • Demonstrated experience performing extensive research to resolve complex customer inquiries

    • Proven knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly

We are looking for a service 'champion' who knows how to go the extra mile for individual customers and strives to deliver personalized, quality service in every interaction. If this aligns with your experience or career goals, don't hesitate to contact us today

OfficeTeam, a Robert Half Company, matches professionals in the administrative field with remote or on-site jobs on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs.

When you work with us, you’re working with the best. has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.

Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2020 OfficeTeam. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (www.roberthalf.com/terms-of-use).

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