Robert Half International Customer Service Representative in Des Moines, Iowa
Description If you're looking for work as a Customer Service Representative, this position via Robert Half, situated in a dynamic, rapidly-changing call center, might be for you! If you are articulate and highly-skilled, you might be the Customer Service Representative we are looking for to build solid customer relationships. If you're looking for a long-term contract / temporary to full-time position in Des Moines, Iowa, this Customer Service Representative opportunity could be for you!
Please note: This position is REMOTE but you MUST be located in the Des Moines, Iowa area.
Your responsibilities in this role
Deliver outstanding, friendly customer service in a timely fashion
Manage incoming telephone calls
Field and send out send written business correspondence
By being successful in your role, you will facilitate business development and client referral goals by actively cross-selling and referring customers Requirements - No stranger to performing extensive research to resolve complex customer inquiries
Solid understanding of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
Proficiency with Microsoft Office applications
Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity
Strong customer service and office administrative skills
Proficient with diversified computer software and systems
Strong communication and interpersonal skills
Supportive, positive attitude with a detail oriented demeanour applied to all tasks
Call Center Metrics experience preferred
Demonstrated knowledge of Property Casualty Insurance
Practical knowledge of Call Center Customer Service
University Degree experience desired
Prior experience with call centers
Adeptness in Fast Paced Call Center
Insurance brokerage experience
Expertise in Commercial Insurance
Customer service experience highly preferred
Call Center Operations experience highly desired
General familiarity with Microsoft Office Suites
Demonstrated knowledge of Prior Call Center
Foundational knowledge in Prior Call Center
General familiarity with Previous Call Center
Proficiency in insurance
Strong familiarity with Inbound Call Center
Insurance Agency experience
Experience with Resolve Customer Service
Call Center Metrics experience desired
Detailed Documentation experience highly valued
Background working with Process Documentation
Earlier work involving Written Communication
Hands-on experience with Assist Customers
Comprehension of Email Correspondence
Previous experience working with Communication Skills
Knowledge of High Volume Call Center
Good understanding of communication
Adeptness in Insurance Company
Demonstrated ability to interact effectively with internal and external partners and clients/customers
2+ years' experience of proven performance in a goal-driven & customer-focused environment desired
If you seek to deliver great customer outcomes and want to improve your customer service skills to deliver personalized service specific to individual customer needs, we want to hear from you now. Apply today!
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.