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Robert Half International Customer Service Representative in Des Moines, Iowa

Description If you're looking for work as a Customer Service Representative, this position via Robert Half, situated in a dynamic, rapidly-changing call center, might be for you! If you are articulate and highly-skilled, you might be the Customer Service Representative we are looking for to build solid customer relationships. If you're looking for a long-term contract / temporary to full-time position in Des Moines, Iowa, this Customer Service Representative opportunity could be for you!

Please note: This position is REMOTE but you MUST be located in the Des Moines, Iowa area.

Your responsibilities in this role

  • Deliver outstanding, friendly customer service in a timely fashion

  • Manage incoming telephone calls

  • Field and send out send written business correspondence

  • By being successful in your role, you will facilitate business development and client referral goals by actively cross-selling and referring customers Requirements - No stranger to performing extensive research to resolve complex customer inquiries

  • Solid understanding of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly

    • Proficiency with Microsoft Office applications

    • Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity

    • Strong customer service and office administrative skills

    • Proficient with diversified computer software and systems

    • Strong communication and interpersonal skills

    • Supportive, positive attitude with a detail oriented demeanour applied to all tasks

    • Call Center Metrics experience preferred

    • Demonstrated knowledge of Property Casualty Insurance

    • Practical knowledge of Call Center Customer Service

    • University Degree experience desired

    • Prior experience with call centers

    • Adeptness in Fast Paced Call Center

    • Insurance brokerage experience

    • Expertise in Commercial Insurance

    • Customer service experience highly preferred

    • Call Center Operations experience highly desired

    • General familiarity with Microsoft Office Suites

    • Demonstrated knowledge of Prior Call Center

    • Foundational knowledge in Prior Call Center

    • General familiarity with Previous Call Center

    • Proficiency in insurance

    • Strong familiarity with Inbound Call Center

    • Insurance Agency experience

    • Experience with Resolve Customer Service

    • Call Center Metrics experience desired

    • Detailed Documentation experience highly valued

    • Background working with Process Documentation

    • Earlier work involving Written Communication

    • Hands-on experience with Assist Customers

    • Comprehension of Email Correspondence

    • Previous experience working with Communication Skills

    • Knowledge of High Volume Call Center

    • Good understanding of communication

    • Adeptness in Insurance Company

    • Demonstrated ability to interact effectively with internal and external partners and clients/customers

    • 2+ years' experience of proven performance in a goal-driven & customer-focused environment desired

If you seek to deliver great customer outcomes and want to improve your customer service skills to deliver personalized service specific to individual customer needs, we want to hear from you now. Apply today!

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

2021 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (www.roberthalf.com/terms-of-use).

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