Job Information
Robert Half Desktop Support Analyst in Dickson City, Pennsylvania
Description
We are in search of a Desktop Support Analyst, based in Dickson City, Pennsylvania, who can contribute to our team by offering technical and problem-solving support. In this role, you will be tasked with the configuration and deployment of new computers, providing on-site assistance, and managing inventory records of hardware and peripherals. This role offers a long-term contract employment opportunity.
Responsibilities:
• Configure, deliver, and install new computers, ensuring data and application accuracy
• Update asset management inventory data to reflect changes
• Provide on-site technical support to end users, resolving a variety of hardware, software, security, and network connectivity issues
• Utilize a consultative approach to identify, research, and resolve technical problems
• Demonstrate a thorough understanding of the products or services being offered
• Maintain inventory records of hardware and peripherals
• Adhere to defined standards and policies
• Utilize skills in Active Directory, Computer Hardware, Windows 11, and MS Office 365 to facilitate daily tasks
• Engage in creative problem-solving activities to ensure customer satisfaction
• Visit multiple business and education locations as required by the role
Requirements • Proficiency in Active Directory is required
• Must possess knowledge of Computer Hardware
• Familiarity with Windows 11 is essential
• Proficiency in MS Office 365 is necessary
• Ability to troubleshoot and resolve technical issues
• Strong communication and interpersonal skills to assist users
• Ability to document resolutions for future reference
• Must be able to handle multiple tasks and prioritize effectively
• Strong analytical and problem-solving skills are necessary
• Ability to work independently as well as in a team environment
• Possess good organizational and time management skills
• Experience in a similar role would be an advantage
• Must adhere to all company policies and procedures
• A positive and professional attitude is required. Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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