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Robert Half International Help Desk Analyst I in Donna, Texas

Description If you want to work at a rapidly expanding company in the Service industry, apply for Robert Half Technology's Help Desk Analyst position, where you will support local and field users. As a Help Desk Analyst, you will be a creative problem solver who enjoys working in a dynamic and rapidly-changing work environment. Because this Help Desk Analyst role is very visible within the company, you will have a number of opportunities to make a positive impact on the department and the broader organization. Located in Donna, Texas, the Help Desk Analyst opportunity is a long-term temporary role.

Your responsibilities in this role

  • Offer IT support for operating systems, productivity software, and a variety of other applications used internally

  • Pinpoint recurring technical issues and present solutions to address the root of the problems

  • Manage correspondences on technical help tickets submitted via phone, email, and walk-ups

  • Independently investigate and implement solutions to technical issues Requirements - Excellent problem-solving skills

  • Working knowledge of user administration and bug fixing in a client server environment

  • 1+ years of prior experience

  • IT support ticketing system experience highly valued

  • Comprehension of basic networking concepts

  • Strong familiarity with Support Tickets

  • Solid understanding of Service Desk Tickets

  • Deploying experience preferred

  • Ticketing System experience required

  • Proven experience in installing and configuring operating systems, networked and local printers, and business applications

Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.

When you work with us, you’re working with the best. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.

Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2020 Robert Half Technology. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (www.roberthalf.com/terms-of-use).

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