Robert Half Desktop Support Analyst in Dorchester, Massachusetts
Description Candidates who excel at explaining intricate technical information to the non-technical user will be ideal for this position. Are you most productive in an active and positive environment? Are you a driven individual? Robert Half Technology has a Desktop Support Technician role with a company in the IT Hardware industry that may be the position for you, if you fit that description. You should apply to this job, if you are a motivated candidate with effective problem-solving abilities. This Desktop Support Analyst role is a long-term temporary opportunity based in the Dorchester, Massachusetts, area.
Administer support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems
Support records of daily data communication transactions, issues and remedial actions taken or installation activities
Rectify computer problems, and suggest appropriate action/solutions
hardware repairs with the appropriate vendors
Maintain, analyze, and fix computer systems, hardware, printers, and computer peripherals
Offer computer desktop support in accordance with established policies and procedures
Interface regularly and effectively with ticket submitters Requirements - Ability to write reports, business correspondence, user instructions, and procedure manuals
Adeptness in Printer Problems
Comprehensive knowledge of Microsoft Office Suites
Demonstrated knowledge of Microsoft Windows
General familiarity with Microsoft SCCM
Strong familiarity with IPX
Hardware Troubleshooting experience
TCP/IP experience preferred
Basic Troubleshooting experience
3+ years of desktop support or other related experience
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.