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Robert Half UI/UX Designer, Application Development III in Dorchester, Massachusetts


The User Experience Researcher is responsible for working with designers product managers and developers to deliver great user-centered digital experiences to our customers. The UX Researcher will contribute to drive and deliver on the strategy and execution of the user experience within our Digital Sales Online Banking and Mobile Banking experiences owned by the Digital Team. The UX Researcher will primarily conduct secondary market research competitive analysis and heuristic evaluations along with behavioral usability testing ethnographic studies usability benchmarking click testing A/B testing etc. and attitudinal interviews voice of the customer survey analysis card sorting studies etc. research to help us better understand our customers.


  • Evaluate the competitive landscape direct and indirect to understand opportunities for improvements or new features

  • Facilitate and conduct various forms of research voice of the customer analysis card sorting tree testing surveys user analytics usability testing market research etc. to empower us to better understand our customers

  • Collaborate with designers researchers and product managers to understand existing customer pain points and provide recommendations to remediate

  • Perform additional administrative functions as needed


  • Candidate needs to be local to a Santander US office Boston Providence NYC Miami Dallas


  • Possibility of full-time employment after contract length

    Interview Process:

  • 2 rounds



  • BA/BS Psychology Design/Creative Human Interaction Research Technology or Related Field

  • 2-5 Years of UX Research

  • Ability to communicate well through oral and written communications and actively collaborate with others

  • Ability to meet deadlines and provide critical analysis

  • Ability to present work to stakeholders

  • Ability to form and communicate actionable research insights to technical and business stakeholders

  • Expertise with usability testing research methodologies

  • Familiar with design tools such as Sketch or Figma

  • Familiar with agile methodologies such as Scrum Kanban or SAFE

  • Proficient in Microsoft Office and Outlook

  • A portfolio that showcases your research process and examples of your work is desired

    Must have Skills:

  • 2 to 4 years of experience

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