Robert Half UI/UX Designer, Application Development III in Dorchester, Massachusetts
The User Experience Researcher is responsible for working with designers product managers and developers to deliver great user-centered digital experiences to our customers. The UX Researcher will contribute to drive and deliver on the strategy and execution of the user experience within our Digital Sales Online Banking and Mobile Banking experiences owned by the Digital Team. The UX Researcher will primarily conduct secondary market research competitive analysis and heuristic evaluations along with behavioral usability testing ethnographic studies usability benchmarking click testing A/B testing etc. and attitudinal interviews voice of the customer survey analysis card sorting studies etc. research to help us better understand our customers.
Evaluate the competitive landscape direct and indirect to understand opportunities for improvements or new features
Facilitate and conduct various forms of research voice of the customer analysis card sorting tree testing surveys user analytics usability testing market research etc. to empower us to better understand our customers
Collaborate with designers researchers and product managers to understand existing customer pain points and provide recommendations to remediate
Perform additional administrative functions as needed
Candidate needs to be local to a Santander US office Boston Providence NYC Miami Dallas
Possibility of full-time employment after contract length
BA/BS Psychology Design/Creative Human Interaction Research Technology or Related Field
2-5 Years of UX Research
Ability to communicate well through oral and written communications and actively collaborate with others
Ability to meet deadlines and provide critical analysis
Ability to present work to stakeholders
Ability to form and communicate actionable research insights to technical and business stakeholders
Expertise with usability testing research methodologies
Familiar with design tools such as Sketch or Figma
Familiar with agile methodologies such as Scrum Kanban or SAFE
Proficient in Microsoft Office and Outlook
A portfolio that showcases your research process and examples of your work is desired
Must have Skills:
2 to 4 years of experience
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.