Job Information
Robert Half Customer Service Representative in Dover, New Hampshire
Description We are offering a contract to hire employment opportunity for a Customer Service Representative in Dover, New Hampshire. This role primarily involves handling customer inquiries, processing their applications, and ensuring the smooth operation of customer accounts in our industry.
Responsibilities:
• Serve as the primary point of contact for customers, addressing their queries and concerns over phone calls and emails.
• Take responsibility for troubleshooting and resolving system issues reported by customers.
• Process customer requests, such as delaying ship dates, through our ticket system.
• Manage and monitor customer accounts, taking appropriate actions when necessary.
• Ensure accurate entry of customer data and maintain up-to-date customer records.
• Utilize Microsoft Excel and Word for data entry and correspondence tasks.
• Handle both inbound and outbound calls to and from customers.
• Coordinate and schedule appointments as required.
• Learn and adapt to new roles and responsibilities as they arise.
• Participate in training sessions to enhance job performance and customer service skills. Requirements • Proven experience in a customer service role, preferably in a call center environment
• Proficient in handling inbound and outbound calls
• Demonstrated ability to maintain high level of customer service during challenging situations
• Strong data entry skills with attention to detail and accuracy
• Excellent written and verbal communication skills, including email correspondence
• Proficiency in Microsoft Excel and Microsoft Word
• Ability to handle order entry tasks with efficiency and accuracy
• Experience in scheduling appointments in a professional manner
• Ability to work in a fast-paced environment while maintaining a calm demeanor
• Must be a team player with a positive attitude and a commitment to delivering high-quality service to clients.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .