Robert Half Help Desk Analyst I in DOWNERS GROVE, Illinois
Description Robert Half is actively looking for a Help Desk Analyst. To be successful in this Help Desk Analyst role, you should be a creative problem solver who enjoys working in a dynamic and rapidly-changing work environment. Due to this Help Desk Analyst role being very visible within the company, you will have the opportunity to make a positive impact on the department and organization. Located in Downers Grove, Illinois, the Help Desk Analyst opportunity is a long-term contract / contract / contract / contract / temporary to permanent role.
What you get to do every day
Independently investigate and implement solutions to technical issues
Resolve technical help tickets submitted via phone, email, and walk-ups
Provide IT support for operating systems, productivity software, and a variety of other applications used internally
Spot recurring technical issues and deploy solutions to address the root of the problems Requirements - Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity
IT support ticketing system experience highly valued
Proven knowledge of Basic Network Troubleshooting
Expertise in Windows OS
Strong familiarity with LAN (local area networks)
General familiarity with Support Tickets
Solid understanding of Microsoft Office 365
Background in installing and configuring operating systems, networked and local printers, and business applications
Experience in user administration and bug fixing in a client server environment
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4429. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.