Robert Half Help Desk Analyst I in DOWNERS GROVE, Illinois
Description If you're looking for your next employment opportunity, contact Robert Half to find out more about becoming a Help Desk Analyst in an innovative and fast-paced work environment. This job is for a creative with a talent for solving both routine and unique problems. Supporting local and field users in a highly visible role that has a positive impact on both the department and the company is the essence of this position. This Help Desk Analyst role is based in the Downers Grove, Illinois area and is a long-term contract / contract / contract / temporary to full-time opportunity.
Provide IT support for operating systems, productivity software, and a variety of other applications used internally
Independently investigate and implement solutions to technical issues
Pinpoint recurring technical issues and present solutions to address the root of the problems
Reply and follow up on technical help tickets submitted via phone, email, and walk-ups Requirements - Demonstrated excellence in installing and configuring operating systems, networked and local printers, and business applications
Understanding of basic networking concepts
User administration and bug fixing in a client-server environment
Windows OS experience required
Practical knowledge of Service Desk Tickets
Strong familiarity with LAN (local area networks)
Well-founded grasp of Service Desk Tickets
Microsoft Office 365 experience desired
Ability to recognize, evaluate, and resolve problems effectively
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4429. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.