Robert Half Corporation Jobs

Description

We are offering a contract to permanent position as a Desktop Support Analyst based in Dubuque, Iowa, United States. As a Desktop Support Analyst, you will be tasked with a variety of duties including management of IT incidents, maintaining computer hardware and software, and supporting both office and manufacturing environments.

Responsibilities

• Ensuring the smooth operation and maintenance of computer systems, both hardware and software.

• Managing and resolving Level I-III technical issues, including desktops, laptops, network, telecom, video conferencing, VoIP, mobility, and infrastructure.

• Providing end-user support and overseeing the Field Operations Team.

• Utilizing SCCM for configuration and optimization.

• Maintaining Windows Active Directory, user security, and network printing.

• Creating and updating Knowledge Base documentation.

• Identifying cost-effective hardware and software improvements.

• Assisting in the installation and configuration of personal computer systems.

• Managing the IT incident queue and providing support to end-users, either remotely or on-site.to

Requirements • Proficiency in Computer Hardware is necessary, as the role involves troubleshooting and maintaining computer systems.

• Exceptional Customer Service skills are required, as the role involves regular interaction with end-users to resolve their technical issues.

• Knowledge of Computer Networking is essential in order to ensure smooth data communication and resource sharing within the organization.

• Understanding of Computer Security principles is crucial to safeguard the organization's data and digital assets.

• Experience with Active Directory is necessary as the role involves managing user accounts and access controls. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .