Robert Half International Product Support Specialist in DUBUQUE, Iowa
Do you excel at coming up with creative solutions to technical issues? Robert Half Technology is seeking several Level 1 Technical Support/Customer Support representatives to accommodate and help higher level professionals. In an ever-changing, active environment with a company in the Higher Education industry. We're looking for candidates with strong problem-solving skills and a passion for making effective change within an organization for this. Please Apply ASAP or call 319-362-8606.
Schedules Available from 7am-12am/7 days per week.
Majority of the openings are going to be on the 2nd and 3rd shift teams.
Answer phone calls chats and other electronically delivered requests to the call center regarding digital products.
Process email requests and issues as needed
Own and manage case including communication and resolution to customer using call ticketing system
Research and escalate issues when necessary to Tier 2 support
Responsible for handling all customer inquiries and questions
Provide excellent customer service at all times
Troubleshoot software and system problems
Exercise retention efforts when appropriate
Work with confidential customer information
Problem solve and provide guidance to help customers resolve issues
Enter data from customers into various software programs
Thrives as a team player in a fast-paced high-energy change-oriented environment
Participates in additional training courses
Perform other related duties and assignments as required and as assigned by supervisor or manager
Schedules Available from 7am12am/7 days per week
Experience working in call center, some technical knowledge important.
Software experience, Internet tools for Window or Mac such as Firefox Internet Explorer or Safari
Outlook and MS Office
Comfortable with fast paced environment
Excellent verbal and written communication
Possess analytical and problem solving skills
Ability to organize prioritize workload and multi-task
Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.
Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.
When you work with us, you’re working with the best. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.
Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.
Location: DUBUQUE, IA
Date Posted: February 4, 2021
Employment Type: Temporary
Job Reference: 01520-0011694590
Staffing Area: Technology u0026 IT