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Robert Half International Customer Service Representative in Duluth, Georgia

Description OfficeTeam is looking for someone who loves building solid customer relationships for a Customer Service Representative position. We could have an excellent career opportunity for you, if you are an articulate and highly-skilled Customer Service Representative. This could be the Duluth, Georgia Customer Service Representative position you're looking for, if you're available for a short-term temporary engagement. This position is for candidates who work well in a dynamic, rapidly-changing call center.

Your responsibilities in this role

  • By being successful in your role, you will facilitate business development and client referral goals by actively cross-selling and referring customers

  • Manage and place incoming telephone calls

  • Manage the fielding and sending of important written business correspondence

  • Contribute accurate, friendly customer service in a timely fashion Requirements - Demonstrated ability to interact effectively with internal and external partners and clients/customers

    • Knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
  • Proficiency with Microsoft Office applications

  • Supportive, positive attitude with a professional demeanour applied to all tasks

  • Comfort in pursuing resolutions to complicated customer inquiries using complex research methods

  • Proficiency in order entry

  • Proven knowledge of Call Center Operations

  • Call center experience

  • General familiarity with Answering Inbound Calls

  • Customer service experience

  • Well-founded grasp of Fast Paced Call Center

  • Practical knowledge of Answering Inbound Calls

  • Inside sales experience required

  • Foundational knowledge in Call Center Customer Service

  • Strong computer skills including customer database systems

  • Excellent written, verbal and social communication skills

  • 2+ years' experience of proven performance in a goal-driven & customer-focused environment desired

  • Ability to simplify complex problems and build solutions

  • Customer service and office administrative skills

If you are committed to delivering an exceptional customer experience to each and every customer you interact with and are a customer service 'champion', we want to hear from you. Submit your resume today!

OfficeTeam, a Robert Half Company, matches professionals in the administrative field with remote or on-site jobs on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs.

When you work with us, you’re working with the best. has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.

Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2020 OfficeTeam. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (www.roberthalf.com/terms-of-use).

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