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Robert Half Collections Specialist in Durham, North Carolina

Description Do you have a strong sense of ownership and attention to detail? You might be right for our Collections Specialist position. Candidates looking to build their careers as finance professionals should contact Robert Half today to join this growing team in the Health Pharm/Biotech industry. This Collections Specialist position in the Durham, North Carolina region is a long-term contract / temporary to hire opportunity.

Your responsibilities in this role

  • Lead all billing and reporting activities according to deadlines

  • Act as mediator in maintaining quality customer service and a positive company image by resolving customer account inquiries

  • Pinpoint delinquent customer accounts through various means, including skip-tracing, phone contact, written correspondence, and make arrangements for payment

  • Ensure the processing of payments

  • Update customer files to ensure data integrity

  • Attend to inbound and outbound collections calls and correspondence

  • Accurately process bankruptcy filings when received

  • Yield to all Federal Fair Credit Reporting Act rules and regulations

  • Document all customer payments to the right reports Requirements

  • Excellent written, verbal and social communication skills

  • AA or BS/BA in Accounting preferred

  • Effectively analyze customer accounts make decisions based on said analyses

  • Demonstrated knowledge of customer service

  • SAP experience preferred

  • Adeptness in customer service

  • Excel Formulas experience highly desired

  • 2-3 years of prior high volume collections experience

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit for more information.

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