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Robert Half Customer Service Representative in Durham, North Carolina

Description Robert Half is looking for someone who loves building solid customer relationships for a Customer Service Representative position in the growing Retail industry. This Customer Service Representative position is an excellent career opportunity for someone who is articulate and highly-skilled. This short-term contract / temporary to hire Customer Service Representative position could be for you, if you're available to work in Durham, North Carolina. This position is for candidates who work well in a dynamic, rapidly-changing call center.

Your responsibilities in this role

  • Deliver outstanding, friendly customer service in a timely fashion

  • Through your success in the role, you will support business development and client referral goals by actively cross-selling and referring customers

  • Handle incoming telephone calls

  • Retrieve and oversee the sending of written business communications Requirements - Strong problem solving and analytical skills

  • Demonstrated ability to interact effectively with internal and external partners and clients/customers

  • 2+ years of past relevant experience

  • Supportive, positive attitude with a professional demeanour applied to all tasks

  • Proficient with computers and technology platforms

  • Experience using Microsoft Office

    • Solid understanding of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
  • Strong customer service and office administrative skills

  • Demonstrated experience performing extensive research to resolve complex customer inquiries

  • Excellent written/verbal communication and organizational skills

  • Solid understanding of customer service

If you are committed to delivering an exceptional customer experience to each and every customer you interact with and are a customer service 'champion', we want to hear from you. Submit your resume today!

­Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.4154. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/terms-of-use) .

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