Robert Half Order Clerk in Eagan, Minnesota
We are looking for a methodical order clerk to liaise with customers, document and process their orders, and ensure that the items are received on time. The order clerk’s responsibilities include quoting prices of the items ordered, finalizing shipping dates, preparing contracts, and dealing with customer complaints. To be successful as an order clerk, you must verify customer and order information for accuracy, inform customers about shipping details, and recommend products or services that will meet customers’ needs. A top-notch order clerk will establish excellent customer relations and keep the clients informed about the status of their orders. Order Clerk Responsibilities:
Receiving orders from customers via mail, phone, or other electronic means.
Obtaining customers’ details and billing information, and entering the information correctly on the order form.
Notifying departments when supplies of items are low, or when orders could deplete available supplies.
Informing customers about prices, shipping dates, and anticipated delays.
Preparing invoices, shipping documents, and contracts.
Forwarding information to the correct departments for delivery of the order.
Inspecting outgoing orders to ensure compliance with customer specifications.
Reviewing orders for completeness and forwarding incomplete orders for further processing.
Liaising with production, sales, shipping, warehouse, or delivery personnel to trace or accelerate shipments.
Recommending merchandise or services that will meet or improve upon customers’ needs.
A high school diploma or GED.
Prior work experience in a similar field is preferred.
Computer literacy, including word processing, spreadsheet software, and database applications.
Willingness to receive on-the-job training
An excellent rapport with customers.
The ability to handle customer complaints in a professional and calm manner.
Excellent written and verbal communication skills.
Analytical thinking, and excellent attention to detail.
Superb time management skills and the ability to coordinate team activities.
If you are interested please reach out to Madison Carey at 952-882-9919 and click the APPLY NOW button to submit your resume for immediate consideration.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4154. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.