Robert Half International Help Desk Analyst III in Eagle, Idaho
Provide remote desktop support for end users’ workstations
Troubleshoot Microsoft Windows (7, 8, 10) and Office365
Troubleshoot Network, VOIP, Internet connectivity problems, peripherals (printers, scanners, and other devices)
Troubleshoot PC’s using diagnostic software
Provide support for backups, antivirus, web filtering, and spam filtering
Provide support for common line of business applications (ERP, emails, etc.)
Provide support for common IT tasks (password resets, new user setups, etc.)
Document, track, and monitor support requests and provide timely feedback to end users during and upon resolution
Other duties as assigned by Technology Support Specialist
Organizational and time management skills with strong attention to detail
Written, verbal and interpersonal communication skills
Working knowledge of Windows operating systems
Working knowledge of internal PC components
Ability to multi-task and adapt to changes quickly
Ability to work independently and in small teams
Ability to learn and retain information
Maintaining a clean and organized office work space Requirements Microsoft Windows Server, Microsoft Windows, Microsoft Windows 10, Microsoft Office 365, Microsoft Office 365, Active Directory, Basic Troubleshooting, Basic Network Troubleshooting, Basic Troubleshooting, Hardware Troubleshooting, Password Changes, Password Reset, Password Reset, Reset Passwords
Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.
Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.
When you work with us, you’re working with the best. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.
Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.