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Job Information

Robert Half International Customer Service Representative in East Moline, Illinois

Description

Customer Service Representative Openings!

Are you an articulate, highly-skilled Customer Representative looking to expand their career in the growing Motor Freight Forwarder industry? Then you may be the candidate who OfficeTeam is looking for. Do you want to apply your outgoing personality to further the benefit of a valuable business? This is the opportunity for you. Be prepared to come into a dynamic and fast-paced environment in this role. This East Moline, Illinois Customer Service Representative position could be for you, if you're available for a long-term temporary-to-full-time opportunity.

Responsibilities

  • Through your success in the role, you will support business development and client referral goals by actively cross-selling and referring customers

  • Deliver outstanding, friendly customer service in a timely fashion

  • Manage the fielding and sending of important written business correspondence

  • Manage and place incoming telephone calls

Requirements

  • Foundational knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly

  • Demonstrated talents in communicating and interacting with clients/customers, both internal and external

  • Strong problem-solving skills

  • Strong communication and social skills and able to receive criticism well

  • Proven experience going the extra mile to solve complex customer inquiries via extensive research

  • Foundational knowledge in Microsoft Outlook

  • Alpha 6,000 - 8,000 kph experience

  • Numeric 6,000 - 8,000 KPH experience desired

  • Experience with order entry

  • Customer service experience required

  • Proven knowledge of typing 45 - 60 words per minute

  • 2+ years' experience of proven performance in a goal-driven & customer-focused environment desired

  • Proficient with computers and technology platforms

  • Excellent customer service and office administrative skills

  • Experience with Microsoft Office required

  • Supportive, positive attitude with a detail oriented demeanour applied to all tasks

If you derive detail oriented and personal satisfaction from the expert application of customer service on a case-by-case basis, we want to hear from you. Apply today!

OfficeTeam, a Robert Half Company, matches professionals in the administrative field on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you. Our personalized approach, innovative matching technology and global network with local market expertise help you find the legal opportunities that match your skills and priorities — fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets.

From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE’s “Most Admired Companies” list every year since 1998.

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Contact your nearest OfficeTeam location at 888.490.4154 or visit www.roberthalf.com/jobs/officeteam to apply for this job now or find out more about other job opportunities.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2020 OfficeTeam. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans.

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Salary: $11.40 - $13.20 / Hourly

Location: East Moline, IL

Date Posted: September 17, 2020

Employment Type: Temporary

Job Reference: 01530-0011562623

Staffing Area: Office u0026 Administrative

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