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Robert Half Sales Engineer in Eatontown, New Jersey

Description This position regularly works in a team of individuals with varying degrees of expertise and influences internal and external customers to achieve a mutually desirable outcome. This position will trouble shoot issues, make recommendations to internal parties and customers regarding concerns or issues, and ensure resolution of any problems working closely in conjunction with assigned team. This position must regularly communicate answers to complex questions and respond to detailed inquiries about technical issues and how to resolve these issues. This position handles and is expected to protect all internal and external confidential information and must utilize discretion and judgment based on company policies and procedures. Provide technical support to the sales team in a comprehensive, thorough, detailed and time sensitive manner. Intensive interface with clients and job sites to document customer requirements and job site conditions. Provide and document customer design based on the client requirements and job site conditions. Work directly with clients, architects, consultants and staff throughout the design development and delivery process with the support of the Supervisor. Develop Statement of Work for each job based on system design and customer requirements. Develop system design drawings including, but not limited to, audiovisual system diagrams, drawings and sketches; Design/Build and Bid/Build specifications; and operational capabilities narratives, etc. Develop accurate job cost estimates for each job. Provide technical response to the customer RFP/RFQ/RFI. Be capable of working effectively and efficiently with support from other members of the engineering team. Maintain complete and accurate project documentation and records. Communicate effectively with internal staff, client representatives, cooperative trades and subcontractors. Effectively coordinate and manage multiple system design projects. Be responsible for successfully completing assignments on time and within budget. Develop and conform to company technical standards and practices. Correctly interpret multiple formats of technical specifications, schematic drawings and architectural diagrams. Knowledge of and adherence to policies and procedures. Other duties as assigned. Requirements Skills and Qualifications High levels of Professionalism and Integrity High ability to work with peers Exceptional customer service skills Exceptional written, verbal, and interpersonal skills. Excellent problem-solving skills Always maintain a detail oriented attitude and appearance Extensive use of business computer systems including Microsoft Office applications such as Microsoft Word, Excel, Outlook and Microsoft Project. Polycom/Tandberg/Cisco certified Videoconference Engineer (TCE/CVE/etc) certification desirable InfoComm CTS certification with Advanced CTS-D certification desirable Willingness to pursue and attend additional training related to performance of job. Proficient in the use of computers and Microsoft Suite (Outlook, Project, Excel and Word) Polycom CVE certification preferred Proficiency in video network infrastructure commissioning and support processes Knowledge of video and audio-conferencing service standards Demonstrated or potential proficiency in the use of AutoCAD or Visio, or similar proficiency in the use of other diagrammatic software tools Knowledge of audiovisual, videoconferencing and IT products and applications Education and Experience High school diploma or equivalent. At least two years related experience required. Technical Certifications Current human resources and/or compensation credentials or certification preferred.

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