Robert Half International Help Desk Analyst I in Eden Prairie, Minnesota
Robert Half is working with a rapidly expanding company in the Printing/Publishing industry, looking to full-time a Help Desk Analyst to support local and field users. You will solve problems in a dynamic and rapidly-changing work environment as a Help Desk Analyst. Because this Help Desk Analyst role is very visible within the company, you will have the opportunity to make a positive impact on the department and organization. This Help Desk Analyst role is based in the Eden Prairie, Minnesota area and is a long-term contract / temporary opportunity.
What you get to do every single day
Troubleshoot recurring technical issues and suggest solutions to address the root of the problems
Independently investigate and implement solutions to technical issues
Respond and follow up on technical help tickets submitted via phone, email, and walk-ups
Provide IT assistance for operating systems, productivity software, and a variety of other software applications used internally
Requirements - Comprehension of basic networking concepts
Demonstrated excellence in installing and configuring operating systems, networked and local printers, and business applications
Good understanding of IT support ticketing systems
Working knowledge of user administration and bug fixing in a client server environment
Microsoft Office experience
Solid understanding of Active Directory
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.