Robert Half Help Desk Analyst in Eden Prairie, Minnesota
If you want to work in an innovative and fast-paced work environment at a company in the Printing/Publishing industry, you might be the Help Desk Analyst Robert Half is looking for. If you're a creative with a talent for solving both routine and unique problems, you might be right for this job. Help support field users with a highly visible role that has a positive impact on both the department and the company.
How you will make an impact:
Diagnose recurring technical issues and implement solutions to address the root of the problems
Correspond and follow up on technical help tickets submitted via phone, email, and walk-ups
Independently investigate and implement solutions to technical issues
Deliver IT support for operating systems, productivity software, and a variety of other applications used internally
**This position will require on site work.
Interested candidates should contact Emma Nebben at (612) 930-4644
Requirements - Critical thinking, problem solving, ability to work independently
Practical knowledge in installing and configuring operating systems, networked and local printers, and business applications
Firm grasp of basic networking concepts
IT support ticketing system experience highly valued
Experience in user administration and bug fixing in a client server environment
Expertise in customer service
Proficiency in Password Reset
Basic Troubleshooting experience
1+ years of prior experience
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.