Robert Half International Sr. Customer Service Representative in Eden Prairie, Minnesota
As a Customer Service Representative you will ensure operational excellence by supporting both internal and external customers. The main focus of an Customer Service Representative is to assist with managing carrier information and ensuring the accuracy of load information within our customized software systems. The Customer Service Representative will track and trace our shipments, make appointments, and communicate to ensure on time departures/arrivals. The Customer Service Representative will also provide customer service to our carriers and customers on a daily basis.
As an Customer Service Representative, you will be enrolled in a 90 day virtual onboarding program which will jump start your knowledge of the industry and ensure your proficiency in their systems and process. This training will include elements that will make you confident and skilled as you perform your job. You will come out of this experience ready to be a part of the success and a high performing member of our team.
What will you be doing?
Answer incoming calls
Provide shipment information
Audit load information
Complete customer/carrier/supplier requests
Tracking and tracing
What are we looking for?
Effective communication skills
Attention to detail and accuracy
Ability to prioritize, multitask and manage time effectively
Excellent systems knowledge: Microsoft Office and internet
High School Diploma or Equivalent
OfficeTeam, a Robert Half Company, matches professionals in the administrative field with remote or on-site jobs on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you.
Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs.
When you work with us, you’re working with the best. has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.
Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.