Robert Half International Mandarin Sales Support Coordinator (Bilingual) in Edina, Minnesota
MUST BE BILINGUAL TO BE CONSIDERED! In this position, you will act as the internal liaison at a Fortune 500 Healthcare company located in the SW metro area. Here, you will serve as the customer service resource for external producers relative to enrollment and policy questions, systems issues, and coordination of materials fulfillment. This position is both remote and onsite, so looking for candidate local to the Twin Cities ONLY.
Please email Lizzie.Nordlund@Roberthalf.com to be considered immediately - these positions will fill by the end of the week!
• Handling in-bound phone calls professionally, while providing excellent customer service
• Document call resolution of each contact in various systems in a clear and concise manner
• Research and resolve sales agent’s questions relating to:
○ How to use self-service tools
○ Member concerns and questions
○ Insurance and coverage verification
○ Application status and eligibility
○ On-boarding and certification process
• Demonstrate the ability to provide a quality experience for all of our customers
• Meet minimal performance goals on a weekly, monthly, quarterly, and annual basis)
• MUST BE BILINGUAL in one of the following languages: Mandarin, Cantonese, French, Spanish, Korean, Vietnamese, Tagalog
• At least 1 year of customer service experience
• Ability to communicate clearly and concisely (verbally and written)
• Strong computer skills are required, including Microsoft Word, Excel, PowerPoint, and Outlook
• Ability to learn new computer applications quickly and toggle between multiple systems
• High School diploma or equivalent (GED)
• Ability to multi-task
• Experience working in a call center
• Healthcare and/or insurance industry experience
• Medicare knowledge
• Experience supporting a sales team or working with sales representatives
• Experience navigating a computer while speaking on the phone
OfficeTeam, a Robert Half Company, matches professionals in the administrative field with remote or on-site jobs on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you.
Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs.
When you work with us, you’re working with the best. has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.
Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.
Salary: $18.00 - $20.00 / Hourly
Location: Edina, MN
Date Posted: January 11, 2021
Employment Type: Temporary
Job Reference: 02303-9502813594
Staffing Area: Office u0026 Administrative