Job Information
Robert Half Desktop Support Analyst in Edison, New Jersey
Description
We are seeking a Desktop Support Analyst to join our team in Edison, New Jersey. The successful candidate will play a critical role in the implementation, management, and support of all hardware and software, including SaaS applications. This role also involves minimal work in the maintenance of networks, servers, and end-user computer systems. The Desktop Support Analyst is also required to provide service management to our main site in New Jersey and our virtual workforce.
Responsibilities:
• Offer a multitude level of support for all employees, contractors, and temps to answer an array of technical general questions and resolve complex issues related to the installation, configuration, and troubleshooting of applications and hardware.
• Maintain a record of support transactions through the Manage Engine SDP ticketing system. This includes documenting descriptions of issues, email communications, updates, and resolution steps.
• Conduct computer diagnostics to investigate, plan, and then resolve problems. This includes reimaging machines for either new deployments or redeployments.
• Take charge of the staging, configuration, deployment, and installation of equipment as needed.
• Provide basic to intermediate assessment and support of network equipment connectivity, including troubleshooting switches, access points, and firewall.
• Maintain the continuity of technology resources and take appropriate action in case of any failures or issues.
• Follow best practices in support of security protocol for account management, privilege/access control, data handling and sharing, site access security, and exposure of confidential information.
• Assist in the management and maintenance of the datacenter to ensure continuity of systems operations.
• Participate in project planning and implementation for specialized projects tasks for hardware upgrades, software upgrades, data backups, or infrastructure upgrades.
• Show a high level of customer service, providing professionalism and proper communication when dealing with all users.
• Be on call if/when required for after hours or weekend work.
• Handle lifting of heavy equipment as needed and at times assisted.
Requirements • Minimum of 3 years of experience as a Desktop Support Analyst or in a similar role.
• Proficiency in Android Development.
• Experience with Cisco Technologies.
• Familiarity with Citrix Technologies.
• Strong knowledge of Computer Hardware.
• Experience with Dell Technologies.
• Proficiency in managing Active Directory.
• Familiarity with Apple Devices and their support.
• Understanding of Backup Technologies.
• Experience in Configuration Management.
• Proficiency in using and supporting Windows 11.
• Experience with Windows Server 2008.
• Familiarity with Windows Server 2012.
• Experience with Windows Server 2019.
• Proficiency in using and supporting Windows Server 2016. Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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