Robert Half International Customer Service Representative in ELIZABETHTOWN, Pennsylvania
Customer Service – Order Entry – Fortune 500 Company (Candy Operations) 14 week contract to start – Entry to Mid-Level position. Benefits available after 40 hours completed.
Previous Call Center & customer service experience required. We really need people with call center experience as it relates to high volume customer calls ordering from an extensive list of products.
Starts part time - then transition into full time (Start ASAP) - Scheduled shift hours between 8am-6pm. Work additional hours and Saturdays as needed
In this position you will …
Serve customers by providing product and service information; Resolve product and service problems, & order entry.
*Attract potential customers by answering product and service questions; suggest information about other products and services.
*Open customer accounts, enter orders, make adjustments by recording account information into NetSuite operating system.
*Maintain customer records by updating account information into NetSuite operating system.
*Resolve product or service problems by clarifying and recording of the customer’s complaint in NetSuite operating system;
Determine the cause of the problem; select and explain the best solution to solve the problem; expedite correction/adjustment; follow up to ensure resolution.
*Assist with candy packaging needs
High school diploma or equivalent (prefer a 2 year degree or higher)
General computer knowledge/skills. Proficient with Microsoft Office Software; ability/willingness to learn specific job-related software packages
Quality Focused, ability to problem solve, strong listening skills, phone skills, ability to resolve conflict, ability to Multi-task.
Demonstrated ability to work with the public (our customers and prospective customers) pleasantly and successfully as a representative of the Wilbur chocolate brand.
60% Provide a high level of customer service for retail customers and the retail employees and enter and monitor orders in the retail operating system – Netsuite. Communicate effectively with warehouse and store employees to ensure customer orders are processed as requested by the customer.
20% Problem solve as related to the service and sales function of the role.
20% Assist with special orders, & projects.
Ability to write neatly and have good organizational skills
Customer Service/call center experience - 2 years
Strong organizational and prioritizing skills
Excellent communication skills
OfficeTeam, a Robert Half Company, matches professionals in the administrative field on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you. Our personalized approach, innovative matching technology and global network with local market expertise help you find the legal opportunities that match your skills and priorities — fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets.
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© 2020 OfficeTeam. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans.
Salary: $14.25 - $16.50 / Hourly
Location: ELIZABETHTOWN, PA
Date Posted: September 28, 2020
Employment Type: Temporary
Job Reference: 04850-0011571007
Staffing Area: Office u0026 Administrative