Robert Half Customer Success Specialist in ELK GROVE VILLAGE, Illinois
We have great opportunity for a motivated Customer Success Specialist! Are you a customer service professional who is passionate about optimizing client experiences and elevating customer relationships and thrives in a fast-paced environment? Do you also have Order Entry experience? Then we have the position for you!!
This role involves managing customer relationships, working in a high-volume environment, and helping maximize the customer experience! Bilingual in Spanish is a plus but not required.
What you get to do every day:
-Gather, organizes and presents quote requests to the Sales Department & follow up on these quotes when requested to do so
-Assists in scheduling the production lines if necessary
-Order order entry, tracking of orders, recording customer conversations into database
-Reviews open orders, short orders, and balance added back orders.
-Fields customer calls and ensure all communications (verbal and written) are handled in a professional, timely, and pleasant manner.
-Gathers information to aid in effectively understanding our customer’s requests, needs, requirements, etc.
--Communicates customer needs to allow for well informed decision making
Provide exceptional customer service in a fast-paced environment via phone and/or email correspondence
Prior customer service/data entry experience
-Strong communication and people skills
-Ability to work in a fast-paced environment while setting priorities
-Attention to detail, especially on order entry
-Familiar with Microsoft office, word, excel
This role has an immediate start date. Candidates with the proper skill set should give us a call today!
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4154. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.