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Robert Half International Desktop Support II in Elkridge, Maryland


Immediate opening for a Desktop Support II Technician with one of our clients in Elkridge, MD. This is an exciting opportunity to join a growing team and organization with modern, cutting-edge technology. The Desktop Support II Technician will work with a team of Tier I and II technicians following the direction and guidance of a senior staff member and/or technical lead. Customer service and people skills are paramount, but the Desktop Support Analyst II will need to be comfortable working with desktops/laptops, mobile device hardware, and software applications like Office 365. Our client's environment supports Windows 10 and MacOS X at the desktop, as well as a variety of server platforms and enterprise hardware.


  • 2+ years of experience in a Tier II support role

  • Experience with support ticket management and tracking (Freshservice or ServiceNow)

  • Experience supporting Windows 10

  • Experience with Office 365

  • Experience supporting remote users using RDP or other remote tools

  • Experience creating users, groups, and assigning permissions in Active Directory

  • Experience with Mobile Device Management (Intune)

  • Network fundamentals (laptop connectivity, VPN, printing)

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Salary: $20.00 - $25.00 / Hourly

Location: Elkridge, MD

Date Posted: November 13, 2020

Employment Type: Temp to Hire

Job Reference: 02000-9502759857

Staffing Area: Technology u0026 IT