Robert Half International Desktop Support II in Elkridge, Maryland
Immediate opening for a Desktop Support II Technician with one of our clients in Elkridge, MD. This is an exciting opportunity to join a growing team and organization with modern, cutting-edge technology. The Desktop Support II Technician will work with a team of Tier I and II technicians following the direction and guidance of a senior staff member and/or technical lead. Customer service and people skills are paramount, but the Desktop Support Analyst II will need to be comfortable working with desktops/laptops, mobile device hardware, and software applications like Office 365. Our client's environment supports Windows 10 and MacOS X at the desktop, as well as a variety of server platforms and enterprise hardware.
2+ years of experience in a Tier II support role
Experience with support ticket management and tracking (Freshservice or ServiceNow)
Experience supporting Windows 10
Experience with Office 365
Experience supporting remote users using RDP or other remote tools
Experience creating users, groups, and assigning permissions in Active Directory
Experience with Mobile Device Management (Intune)
Network fundamentals (laptop connectivity, VPN, printing)
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Salary: $20.00 - $25.00 / Hourly
Location: Elkridge, MD
Date Posted: November 13, 2020
Employment Type: Temp to Hire
Job Reference: 02000-9502759857
Staffing Area: Technology u0026 IT