Job Information
Robert Half Customer Service 3_Non-Cleared in Elmont, New York
Description Duties and Responsibilities:
ARINC's Radio Technology Solutions group is seeking a Service Center Coordinator for their Western Region Maintenance Center located in Elmont NY.
A Service Center Coordinator provides critical interaction with all levels of internal and external customers both in person and remotely. Some of the main responsibilities will be related to ship/receive activities but also to share and back up the front office Service Center Coordinator:
bull Perform shipping/receiving of domestic/international equipment and associated logging of that equipment.
bull Utilize main application for Work Ticketing to create and update tickets for all types of tasking
bull Interfacing with shipping vendors as needed
bull Procurement activities for ordering parts and equipment
bull Inventory tracking via our Costpoint system
bull Work with HQ on yearly inventory audit
bull Coordinating with vendors for repairs and calibrations to test equipment
bull Assist manager in tracking tasks and ensuring all costs are documented for billing
bull Interfacing with shipping vendors as needed
bull Shipping and receiving tasks
Other duties may include:
bull Process bills for payment
bull Greet customers
bull Answering telephones
bull Process and sorting mail
bull Prepare office correspondence faxing copying filing documents and occasional typing
bull Create and maintain project folders both electronic and paper as dictated in office policies
bull Utilize MS Office software Excel PowerPoint to format reports present data and organize information
Required Experience:
bull The ideal candidate will possess 3 or more years of administrative experience in a corporate environment.
bull Experience with MS Excel and MS Word
bull Ability to effectively communicate written and verbal and routinely interact with management internal and external customers in a professional manner.
bull Must be able to work independently and to remain focused while multitasking. Demonstrate superior attention to detail and must be flexible to changing priorities.
bull Ability to research and resolve routine and non-routine problems. Experience working in a corporate environment. Requirements
1-2 years of shipping and receiving experience
Excellent communication skills (verbal & written)
1+ years of customer service experience required
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