Robert Half Help Desk Analyst I in ELVERSON, Pennsylvania
Someone who excels at coming up with creative solutions to technical issues will find a great opportunity in this position! Robert Half is seeking a Help Desk Analyst to accommodate field users in an ever-changing, active environment. Candidates with strong problem-solving skills and a passion for making effective change within an organization will be the best fit for this Help Desk Analyst position. Located in Elverson, Pennsylvania, the Help Desk Analyst opportunity is a long-term contract / contract / temporary to permanent role; onsite is required, some travel may be necessary.
Independently investigate and implement solutions to technical issues
Troubleshoot recurring technical issues and suggest solutions to address the root of the problems
Manage correspondences on technical help tickets submitted via phone, email, and walk-ups
Offer IT support for operating systems, productivity software, and a variety of other applications used internally
Hardware Troubleshooting experience preferred
minimum of one year experience
Solid understanding of Microsoft Office 365
Active Directory experience preferred
Hardware Troubleshooting experience
Background in installing and configuring operating systems, networked and local printers, and business applications
Working knowledge of user administration and bug fixing in a client server environment
Experience with IT support ticketing systems
Firm grasp of basic networking concepts
Strong problem-solving skills
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.