Robert Half International MEDICAL CUSTOMER SERVICE REPRESENTATIVE in EMMAUS, Pennsylvania
OfficeTeam is currently looking to fill a rewarding position open for a MEDICAL CUSTOMER SERVICE REPRESENTATIVE role for a highly reputable healthcare organization located in the Lehigh Valley area. This MEDICAL CUSTOMER SERVICE REPRESENTATIVE position will give you a fulfilling career opportunity to work in the medical industry and go the extra mile for individual customers to deliver the best, personalized and quality service in each call. Get your career moving in the right direction with this MEDICAL CUSTOMER SERVICE REPRESENTATIVE as you will be the first point of contact for patients calling and scheduling various appointments, providing customer service for patient inquiries, taking messages for doctors and additional inquiries regarding the healthcare industry. In providing the best customer service to each patient, the MEDICAL CUSTOMER SERVICE REPRESENTATIVE should have a thorough understanding of all medical services provided and will work efficiently to handle all incoming calls within the scheduling department. This MEDICAL CUSTOMER SERVICE REPRESENTATIVE will also be updating patient demographics and should have a strong understanding of handling confidential paperwork and sensitive information. Play a vital role with this MEDICAL CUSTOMER SERVICE REPRESENTATIVE position as it can offer several rewarding benefits and many career-building growth opportunities within the medical industry. If this MEDICAL CUSTOMER SERVICE REPRESENTATIVE position aligns with your career goals, don't hesitate to contact us immediately!
Because this MEDICAL CUSTOMER SERVICE REPRESENTATIVE will require the candidate to work on-site; candidate must be commutable to the office located in Allentown, Pennsylvania. In addition, the department hours for this MEDICAL CUSTOMER SERVICE REPRESENTATIVE would be 7am to 7pm, Monday through Friday and occasional Saturdays. Candidates may need to be flexible working shifts that might fall outside the traditional 1st shift schedule.
Answer all inbound phone calls and screen patient calls
Answer any patient questions regarding needs services such as (but not limited to) scheduling needs, providing support for any clinical service needs, assisting with gathering patient information, provide answering services for doctor office calls within network and any follow up calls regarding post-operation inquiries
Access patient account information and update information as needed
Maintain healthcare service knowledge for problem resolution and customer inquiry purposes
Build and develop strong customer relationships
Handle contract administration and data entry
Obtain insurance information and verify eligibility with insurance companies on an as-needed basis
Additional tasks relating to customer service as needed
FOR IMMEDIATE CONSIDERATION, PLEASE CALL 610-882-1700 OR EMAIL RESUMES TO Amanda.Kurtz@OfficeTeam.com
1+ years' experience working in a Call Center or high-volume Customer Service setting
Preferred experience working in Healthcare or a Call Center environment dealing directly with Healthcare Insurance but not a requirement
Candidate should be able to work in a high volume call center and be able to take about 80-100 calls daily
Ability to work in a fast-paced environment and multi-task effectively
Strong Verbal and Written Communication skills
Proficient Computer Skills, including Microsoft Office Suite
Prior experience working within Epic a plus!
Must be able to take every call with a smile on your face and provide exceptional customer service with every patient call!
OfficeTeam, a Robert Half Company, matches professionals in the administrative field on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you. Our personalized approach, innovative matching technology and global network with local market expertise help you find the legal opportunities that match your skills and priorities — fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets.
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Contact your nearest OfficeTeam location at 888.490.4154 or visit www.roberthalf.com/jobs/officeteam to apply for this job now or find out more about other job opportunities.
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Location: EMMAUS, PA
Date Posted: November 16, 2020
Employment Type: Temp to Hire
Job Reference: 03700-9502762061
Staffing Area: Office u0026 Administrative