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OfficeTeam is currently looking to fill a rewarding position open for a MEDICAL CUSTOMER SERVICE REPRESENTATIVE role for a highly reputable healthcare organization located in the Lehigh Valley area. This MEDICAL CUSTOMER SERVICE REPRESENTATIVE position will give you a fulfilling career opportunity to work in the medical industry and go the extra mile for individual customers to deliver the best, personalized and quality service in each call. Get your career moving in the right direction with this MEDICAL CUSTOMER SERVICE REPRESENTATIVE as you will be the first point of contact for patients calling and scheduling various appointments, providing customer service for patient inquiries, taking messages for doctors and additional inquiries regarding the healthcare industry. In providing the best customer service to each patient, the MEDICAL CUSTOMER SERVICE REPRESENTATIVE should have a thorough understanding of all medical services provided and will work efficiently to handle all incoming calls within the scheduling department. This MEDICAL CUSTOMER SERVICE REPRESENTATIVE will also be updating patient demographics and should have a strong understanding of handling confidential paperwork and sensitive information. Play a vital role with this MEDICAL CUSTOMER SERVICE REPRESENTATIVE position as it can offer several rewarding benefits and many career-building growth opportunities within the medical industry. If this MEDICAL CUSTOMER SERVICE REPRESENTATIVE position aligns with your career goals, don't hesitate to contact us immediately!

Because this MEDICAL CUSTOMER SERVICE REPRESENTATIVE will require the candidate to work on-site; candidate must be commutable to the office located in Allentown, Pennsylvania. In addition, the department hours for this MEDICAL CUSTOMER SERVICE REPRESENTATIVE would be 7am to 7pm, Monday through Friday and occasional Saturdays. Candidates may need to be flexible working shifts that might fall outside the traditional 1st shift schedule.


Answer all inbound phone calls and screen patient calls

Answer any patient questions regarding needs services such as (but not limited to) scheduling needs, providing support for any clinical service needs, assisting with gathering patient information, provide answering services for doctor office calls within network and any follow up calls regarding post-operation inquiries

Access patient account information and update information as needed

Maintain healthcare service knowledge for problem resolution and customer inquiry purposes

Build and develop strong customer relationships

Handle contract administration and data entry

Obtain insurance information and verify eligibility with insurance companies on an as-needed basis

Additional tasks relating to customer service as needed




1+ years' experience working in a Call Center or high-volume Customer Service setting

Preferred experience working in Healthcare or a Call Center environment dealing directly with Healthcare Insurance but not a requirement

Candidate should be able to work in a high volume call center and be able to take about 80-100 calls daily

Ability to work in a fast-paced environment and multi-task effectively

Strong Verbal and Written Communication skills

Proficient Computer Skills, including Microsoft Office Suite

Prior experience working within Epic a plus!

Must be able to take every call with a smile on your face and provide exceptional customer service with every patient call!

OfficeTeam, a Robert Half Company, matches professionals in the administrative field on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you. Our personalized approach, innovative matching technology and global network with local market expertise help you find the legal opportunities that match your skills and priorities — fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets.

From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE’s “Most Admired Companies” list every year since 1998.

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Salary: DOE

Location: EMMAUS, PA

Date Posted: November 16, 2020

Employment Type: Temp to Hire

Job Reference: 03700-9502762061

Staffing Area: Office u0026 Administrative