Robert Half Customer Operations Specialist in Englewood Cliffs, New Jersey
Description We have great opportunity for a motivated Customer Success Specialist! If you are a customer service professional who thrives in a fast-paced environment and is passionate about optimizing client experiences and elevating customer relationships, then we have the position for you. This role involves helping maximize the customer experience to help drive loyalty and increase revenue, managing customer relationships, and working in a high-volume environment.
What you get to do every single day
Aid in customer acquisition, retention, and loyalty
Develop solutions for complex problems and issues
Provide outstanding customer service in a fast-paced environment via phone and/or email correspondence
Develop, track, and analyze customer satisfaction metrics
Brainstorm and implement strategies to improve the customer experience
Lead training for customer-facing staff to improve customer service and loyalty Requirements - Experience with call-tracking and being held accountable to KPIs
Prior customer service/call-center experience, preferably in a fast-paced & high-volume environment
Advanced business writing skills, including the use of email correspondence
Superb analytical, research, and interpersonal skills
Strong computer skills including knowledge and experience with customer relationship management software (CRM)
If you have previous experience in this type of position and are available to start immediately, we want to hear from you today!
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4154. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.