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Robert Half International Customer Service Representative in ETTERS, Pennsylvania

Description

Customer Service Representative Opportunity! Are you looking to expand your career as a Customer Service Representative? OfficeTeam has an excellent temporary-to-hire job opportunity for an articulate, highly-skilled candidate. Do you enjoy making sure clients have the best experience possible every day? This may be a great fit for your next career move! Expect this role to exist within a dynamic and fast-paced working environment. If you're looking for a long-term temporary position in Etters, Pennsylvania, this Customer Service Representative opportunity could be for you!

Your responsibilities:

  • Provide timely, accurate communication on all price and product availability requests.

  • Receive and process customer orders on a timely basis, understand the specific product and shipping requirements, and transmit this info to the pertinent functions within the business. Will need to process all types of orders as instructed or access a customer’s online site to pull orders.

  • Maintain the customer cross reference file and shipping arrangements in current programs and on the customer master profiles.

  • Thorough understanding of on-time delivery requirements and performance measurement criteria of focused accounts. Demonstrate effective order management skills allowing the company to attain preferred supplier ratings at such accounts.

  • Monitor daily status of all late and/or held orders while looking at alternatives for timely delivery through other shipment methods or product substitution solutions. Provide prompt accurate response to customer inquiries regarding such orders, shipments and invoice statuses.

  • Assist in the collection of receivables and resolve disputed invoices/open adjustments by working with customer’s buyers and Finance Department.

  • Communicate and interface with Product Marketing and Field Sales to share all information regarding any customer issues.

  • Effectively utilize all resources to meet/exceed customer expectations where standard procedures may fall short.

  • Project a positive image of the business and the customer service function to our customers and other employees.

  • Ensures adequate material inventory in accordance with production schedules and forecasted demand from

customers resulting in increased service levels with contractual agreements.

  • In cooperation with other company units, reviews schedules and makes adjustments in accordance with

customer requirements, changed priorities, etc.

  • Analyzes and monitors forecasts and associated product usage for specific customer based VMI programs to

validate part number level adherence to contractual agreements.

  • By use of data warehouse, monitor and measure forecast deviations.

  • Manages reserved and consigned inventory levels to maximize inventory turns and minimize supply risk.

  • Monitors and validates inventory transactions of consigned product at customer locations.

  • Communicates directly with customers and internal/external sales personnel to initiate additions/deletions from

VMI programs.

Requirements

Requirements:

  • Proficient with Database software; Internet software; Inventory software; Manufacturing software; Order processing systems; Word/Excel/Access/Outlook.

  • Must have keyboarding skills appropriate for efficient, timely responses via correspondence and order entry/processing.

Qualifications:

  • Associates Degree in a technical discipline along with current, related experience; or equivalent work training and at least 5 years of current experience in a similar role.

  • Must demonstrate an effective, pleasant telephone manner.

  • Must be thorough, with strong attention to detail/follow-up.

  • Demand planning experience is a plus

We are looking for a service 'champion' who knows how to go the extra mile for individual customers and strives to deliver personalized, quality service in every interaction. If this aligns with your experience or career goals, please call the office IMMEDIATELY at (717) 691-6170, as this role needs to be filled ASAP!

OfficeTeam, a Robert Half Company, matches professionals in the administrative field on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you. Our personalized approach, innovative matching technology and global network with local market expertise help you find the legal opportunities that match your skills and priorities — fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets.

From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE’s “Most Admired Companies” list every year since 1998.

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Contact your nearest OfficeTeam location at 888.490.4154 or visit www.roberthalf.com/jobs/officeteam to apply for this job now or find out more about other job opportunities.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2020 OfficeTeam. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans.

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Salary: $18.00 - $18.00 / Hourly

Location: ETTERS, PA

Date Posted: September 16, 2020

Employment Type: Temporary

Job Reference: 03750-0011559613

Staffing Area: Office u0026 Administrative

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