Robert Half International Customer Service in EVANSVILLE, Indiana
Description POSITION DESCRIPTION:
The Centralized Title Specialist will be responsible for maintaining a high performing auto secured loan portfolio rating for our branch network and centralized accounts. This will be done through the following administrative and customer service oriented tasks.
Identify sort and process mail as it relates to our stake as lienholder on customers auto property.
Answer phone and email inquiries from our branch network with questions about the lien placement process and using our third party vendor system.
Identify anomalies or complex issues and decisively escalate to provide a timely and seamless transition within the process.
Partner with our branch network to increase their lien perfection rates on auto secured loans.
Act as a liaison between multiple internal and external customers and/or vendors. This will include written and verbal communication with Centralized Sales Underwriting and Branch personnel.
Maintain thorough knowledge and understanding of Springleafs policies and procedures as well as state and federal laws.
High School Diploma or GED
1 One or more years in customer service
Prior experience in auto titling and/or lending is preferred but not necessary
Strong communication skills oral written and interpersonal preferred
Excellent customer service skills preferred
Strong computer skills and ability to learn new and multiple programs
Proficiency with Microsoft Excel preferred
High level of motivation to deliver results preferred
Demonstrated ability to accomplish results in a team based environment preferred
Ability to build relationships and partnerships preferred
Ability to review loan and title documents in a timely fashion Requirements Customer Service, Export Customer Service, Import Customer Service, Resolve Customer Service, Superior Customer Service
OfficeTeam, a Robert Half Company, matches professionals in the administrative field with remote or on-site jobs on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you.
Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs.
When you work with us, you’re working with the best. has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.
Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.