Robert Half Corporation Jobs

Description

We are offering a contract to hire employment opportunity in the banking industry for a Collections Specialist in Fairfax, Virginia. The Collections Specialist role centers on providing excellent customer service, specifically in the area of credit and collections. The workplace is located on-site, necessitating the need for a personal vehicle for commute as public transportation is not readily available.

• Prior experience working within mortgage is highly preferred! Looking to have someone start ASAP!

Responsibilities:

• Efficiently process customer credit applications, ensuring accuracy in all details

• Maintain up-to-date and accurate customer credit records

• Address and resolve customer credit inquiries in a professional and timely manner

• Monitor customer credit accounts consistently and take appropriate action to collect delinquent payments

• Follow-up with customers who are past due on their payments through phone calls and emails

• Send out reminders via email, voicemail, and mail to customers regarding their delinquent payments

• Update customer accounts and perform data entry tasks as needed

• Prioritize multitasking in a fast-paced environment, handling multiple phone calls and data entry tasks simultaneously

• Demonstrate proficiency in the MS Office suite and adaptability in learning new software

• Use excellent communication skills and attention to detail to ensure top-notch customer service at all times

Requirements

• Prior experience of at least 1 year in the banking or mortgage industry

• Proficiency in Customer Service

• Demonstrable skill in using MS Office Suite including Word, Excel, and PowerPoint

• Strong communication and interpersonal skills to effectively address customer inquiries and complaints

• Ability to work in a fast-paced environment and handle multiple tasks simultaneously

• Problem-solving skills to identify customer issues and implement appropriate solutions

• Detail-oriented with the ability to maintain accurate records of customer interactions

• Willingness to learn and adapt to new technologies and tools related to customer service management

• Exceptional organizational skills and a customer-centric approach to work.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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