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Robert Half Help Desk Analyst in Fairfax, Vermont

Description We are seeking a Help Desk Analyst to join our team in the education sector, based in Fairfax, Vermont. This role offers a contract to hire employment opportunity and focuses on providing technical support to our staff, students, and parents. The successful candidate will manage and troubleshoot user systems, maintain accurate inventory counts, and coordinate vendors for warranted items among other responsibilities.

Responsibilities:

• Creating, managing, and maintaining all staff, student, and parent accounts for AD login, email, Office 365, Schoology, and SIS access

• Serving as the primary contact for Tier 1 Desktop Support incidents involving accounts and password resets

• Regularly maintaining accurate monthly inventory counts of all school-owned technology

• Providing data exports for Annual Mailings

• Tracking 1:1 devices on demand

• Handling first tier MDM requests, pushing apps, syncing troubleshooting, and repair

• Troubleshooting and repairing user systems with Windows 10, OSX, IOS, Linux operating systems

• Regularly using imaging technologies

• Coordinating and completing projects as needed to maintain and support the technical environment

• Documenting creation and maintenance procedures as needed

• Maintaining Teacher view of Student Account information.

Skills:

• Proficiency in Citrix Technologies, Database, EO/IR systems, Lotus Notes, Microsoft, Active Directory, Computer Hardware, Configuration Management, Deskside Support, Desktop Hardware Requirements • Minimum of 3 years of experience in a Help Desk Analyst role or similar within the education industry.

• Proficient in Citrix Technologies, with the ability to troubleshoot and resolve issues.

• Familiarity with databases and their maintenance, ensuring data accuracy and integrity.

• Experience with EO/IR systems, with the ability to perform system checks and updates.

• Proficient in Lotus Notes, with the ability to manage emails, calendars, and databases.

• Strong knowledge of Microsoft applications including Word, Excel, PowerPoint, and Outlook.

• Familiarity with Active Directory, including user and group management.

• Experience with computer hardware, with the ability to diagnose and resolve hardware issues.

• Proficient in Configuration Management, ensuring system performance is maintained at optimal levels.

• Experience in Deskside Support, providing technical assistance to users.

• Familiarity with Desktop Hardware, including installation, troubleshooting, and maintenance.

• Strong communication skills, both written and verbal, to effectively communicate with staff and students.

• Excellent problem-solving skills, with the ability to quickly diagnose and resolve issues.

• Ability to work effectively as part of a team, as well as independently.

• Strong organizational skills, with the ability to prioritize tasks and manage time effectively. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .

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