Robert Half Help Desk (Tier I/II) in FAIRFIELD, Iowa
New opening due to a recent promotion within! This is a great position with a fun company that has a lot integrity, believes in full development of individuals, and promotes within! A company that values their employees! This role is designed for one that will have more fun doing it than not doing it. This opportunity is not stuck to a desk, you will interact with all levels of the organization, and you will be valued! This is onsite, will have a on-call rotation with the team, and the ability for unlimited growth.
This Desktop Support role is a permanent / direct hire opportunity. Please apply now, call 319-362-8606, or email your resume direct to me, my contact information can be found on LinkedIn under Shawn M Troy, Technology Practice Director for Robert Half.
How you will make an impact
Administer support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems
Maintain records of daily data communication transactions, issues and remedial actions taken or installation activities
Interact regularly and effectively with ticket submitters
Solve computer problems, and implement appropriate action/solutions
Preserve, inspect, and mend computer systems, hardware, printers, and computer peripherals
Supply computer desktop support in accordance with established policies and procedures
Ability to multitask and attention to detail are critical
2+ years of experience supporting desktop/server operating systems and technologies such as Active Directory, DNS, Exchange and VMware
Creative problem solver who anticipates risks and opportunities and maintains a vision for continuous improvement
- This position requires a combination of superior customer service skills and technical aptitude
Must be able to work independently with minimal supervision
Able to analyze complex business problems, propose effective solutions and understand and apply business vision and direction
Basic Network Troubleshooting experience preferred
Adeptness in Desktop Support
Command of Ticketing System
Proficiency in Printer Hardware
Demonstrated knowledge of Remote Desktop Support
Computer Hardware experience highly desired
Desktop Hardware experience
Strong communication and social skills
- This position is best filled with someone who has technical skills to serve as escalation point for handling incidents and service requests related to application, operating system and other service related problems
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4429. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.