Job Information
Robert Half Customer Service Representative in Fairfield, New Jersey
Description We are offering a contract to hire employment opportunity for a Customer Service Representative in Fairfield, New Jersey. The role primarily involves processing orders and arranging shipments for large kitchen equipment for professional kitchens and restaurants. The successful candidate will be part of a friendly team, providing excellent customer service and ensuring smooth order and inventory management.
Responsibilities:
• Processing customer orders in an accurate and timely manner
• Arranging shipping and tracking of large kitchen equipment for professional kitchens and restaurants
• Maintaining and monitoring inventory records to ensure availability of products
• Tracking customer orders to ensure timely delivery
• Liaising with warehouse associates and the operations manager to ensure smooth operations
• Utilising software tools such as SAP for order processing and inventory management
• Providing personable and detailed customer service
• Communicating effectively with customers and team members, both verbally and in writing
• Demonstrating great attention to detail in all aspects of the role
• Adhering to the dress code of jeans and shirts or t-shirts, ensuring clothing is not ripped or offensive in any way. Requirements • Proven experience in a customer service role
• Excellent interpersonal and communication skills
• Ability to resolve customer service issues effectively
• Proficiency in order entry and data management
• Strong problem-solving skills
• Ability to work in a team-oriented environment
• High level of patience when dealing with customers
• Ability to multitask and manage time effectively
• Good understanding of customer service practices and principles
• Proficiency in using customer service software and databases
• Ability to adapt to different types of customers and their needs
• Good listening skills to understand customer inquiries or complaints
• Willingness to learn about the company's products or services to improve customer service
• High level of professionalism when interacting with customers.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .