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Robert Half Desktop Support Analyst II/III in FARMINGDALE, New York

Description In this role, you will need to excel at explaining intricate technical information to the non-technical user. This is a great job for a driven individual who is most productive in an active and positive environment. If that's you, Robert Half has a Desktop Support Technician role with a company in the Manufacturing industry that may be the position for you. We're looking for motivated candidates with effective problem-solving abilities. This Desktop Support Analyst role is long-term contract / temporary in nature and is based in the Farmingdale, New York, area.

Your responsibilities

  • Communicate regularly and effectively with ticket submitters

  • hardware repairs with the appropriate vendors

  • Supply computer desktop support in accordance with established policies and procedures

  • Rectify computer problems, and suggest appropriate action/solutions

  • Support, examine, and repair computer systems, hardware, printers, and computer peripherals

  • Administer support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems

  • Support records of daily data communication transactions, issues and remedial actions taken or installation activities Requirements - Ability to quickly write reports, business correspondence, user instructions, and procedure manuals

  • 5+ years of desktop support or other related experience

  • Proven knowledge of Microsoft Office 365

  • Communication Skills experience

  • Microsoft Office experience

  • Foundational knowledge in Ticketing System

  • Well-founded grasp of Dell Workstations

  • Practical knowledge of Active Directory

  • Quality experience with system administration

  • Solid understanding of Desktop Support

  • Knowledge of Remote Desktop Support

  • General familiarity with PC Hardware

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app ( and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.4429. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit for more information.

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