Job Information
Robert Half Customer Service Representative in Federal Way, Washington
Description
* THIS IS A LOCAL HYBRID ROLE*Customer Service Representatives might be interested in this Healthcare, Hospitals, Social Assistance field opportunity via Robert Half, in a dynamic, rapidly changing call center. If you love building solid customer relationships, you might be the articulate, highly-skilled Customer Service Representative we're looking for. This could be the Federal Way, Washington Customer Service Representative position you're looking for, if you're available for a long-term contract / temporary engagement.
Key responsibilities
Through your success in the role, you will support business development and client referral goals by actively cross-selling and referring customers
Handle incoming telephone calls
Give exceptional customer service in a timely fashion
Field and send out send written business correspondence
Requirements - Call center experience
Adeptness in High Volume Call Center
Earlier work involving Ticketing System
Demonstrated knowledge of High Volume Call Center
Proficiency in customer service
Good understanding of Support Tickets
Microsoft Outlook experience highly preferred
Call Center Customer Service experience required
Background working with Support Tickets
Fast Paced Call Center experience highly desired
Practical knowledge of Concur
General familiarity with call centers
Debits experience
Strong customer service and office administrative skills
Ability to recognize, evaluate, and resolve problems effectively
Enthusiastic attitude and an engaging businesslike approach
Basic knowledge in computer software programs and office equipment
Experience performing extensive research to resolve complex customer inquiries
Hands-on knowledge of MS Office Suite
- Familiarity with Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
2+ years' experience of demonstrated performance in a goal-driven & customer-focused environment preferred
Demonstrated ability to interact effectively with internal and external partners and clients/customers
Sound written and verbal communication skills
If you are committed to delivering an exceptional customer experience to each and every customer you interact with and are a customer service 'champion', we want to hear from you. Submit your resume today!
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4154. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.
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