Robert Half ServiceNow Engineer in FENTON, Missouri
Robert Half is seeking a talented ServiceNow Engineer for an exciting opportunity in the Fenton, Missouri area! This position has a blend of tactical, operational, and strategic responsibilities and is very team-oriented.
Reporting and Working Relationships: Reports to VP of End User Services. Primarily works with client business unit representatives, and within other functional areas. Collaborates with other team members delivering IT solutions.
IT Service Management (ITSM) Support and Configuration: The ITSM Engineer will be responsible for core system configuration. Responsibilities include gathering and documenting user and process requirements, functional requirements, and developing technical requirements. The role includes developing workflow customizations and supporting the service transformation teams. This role requires an understanding of ITSM functionality and how all information technology infrastructure library processes can be implemented in ITSM. This includes, but is not limited to Incident Management, Change Management, Problem, Configuration Management Database Management, Service Catalog, Problem Management modules.
ITSM Enhancements and Integrations: The ITSM Engineer will work closely with business and Technology teams to gather input to support ongoing business needs for ITSM configurations, implementation and support. As new technologies emerge and impact the ITSM, the Engineer will learn these applications very quickly and resolve any problems involved in integrating new applications with our systems.
Bachelor's degree or equivalent experience required.
4+ years in a technology related field
Demonstrated ability to work independently and in team environments
Ability to analyze complex situations, negotiate and position solutions towards strategic plans, as well as ability to execute solutions
Experience as a technical lead for development/implementation/integration of technology solutions with experience with 1 or more full lifecycle implementation required
Experience developing ITSM applications from business requirements and/or technical design documents
Experience with service portal development and expertise in Web technologies (Web Services, XML, Java) required
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.