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Robert Half Customer Service Representative in FLORENCE, Kentucky

Description If you're looking for work in a dynamic, rapidly changing call center, this Customer Service Representative opportunity via Robert Half might be for you! Articulate, highly-skilled candidates who love building solid customer relationships will be interested in this Customer Service Representative position. This short-term contract / temporary to hire Customer Service Representative position in Florence, Kentucky could be perfect for you!

What you get to do every single day

  • Manage the fielding and sending of important written business correspondence

  • Organize and route incoming telephone calls

  • Offer friendly, accurate customer service in a timely fashion

  • By being successful in your role, you will facilitate business development and client referral goals by actively cross-selling and referring customers Requirements - Foundational knowledge in data entry

  • Command of customer service

  • Solid understanding of SAP

  • Proficiency in order entry

  • Supportive, positive attitude with a professional demeanour applied to all tasks

  • Experience using Microsoft Office

  • Strong communication and social skills and able to receive criticism well

  • Comfort in pursuing resolutions to complicated customer inquiries using complex research methods

  • 2+ years' experience with performing in a goal-driven & customer-focused environment preferred

  • Proven ability to navigate multiple computer systems, applications, and utilize search tools to find information

    • Foundational knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
  • Customer service and office administrative skills

  • Demonstrated talents in communicating and interacting with clients/customers, both internal and external

  • Critical thinking, problem solving, ability to work independently

If you are committed to delivering an exceptional customer experience to each and every customer you interact with and are a customer service 'champion', we want to hear from you. Submit your resume today!

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

2021 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/terms-of-use) .

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