Robert Half Customer Service Representative in Florence, Kentucky
Robert Half is currently seeking a Customer Support Specialist to assist our client's team. In this role, you will provide essential support to our sales representatives and contribute to the overall success of our sales efforts. The ideal candidate will possess excellent communication skills, attention to detail, and a proactive attitude towards problem-solving.
Assist Sales Team: Collaborate closely with sales representatives to provide administrative and logistical support throughout the sales process.
Customer Interaction: Serve as a point of contact for customers, addressing inquiries, providing product information, and resolving issues promptly and professionally.
Order Processing: Manage order entry and processing tasks accurately and efficiently, ensuring timely delivery and customer satisfaction.
Sales Collateral: Create and maintain sales collateral, presentations, and documents to support sales efforts.
Data Management: Maintain accurate and up-to-date customer and sales data in CRM systems, ensuring data integrity and completeness.
Sales Reporting: Generate and analyze sales reports to track performance metrics and provide insights to the sales team.
Inventory Management: Coordinate with inventory and logistics teams to ensure product availability and timely delivery to customers.
Sales Coordination: Coordinate sales meetings, appointments, and travel arrangements for sales representatives as needed.
Training and Onboarding: Assist in training and onboarding new sales team members, providing guidance on processes and procedures.
Market Research: Conduct market research to identify potential leads and opportunities for sales growth.
Proven experience in a sales support or administrative role, preferably in a B2B environment.
Excellent communication skills, both written and verbal, with the ability to interact professionally with customers and internal teams.
Strong organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
Proficiency in Microsoft Office Suite and CRM software.
Ability to work independently and collaboratively in a fast-paced environment.
Problem-solving skills and a proactive attitude towards addressing challenges.
Knowledge of sales processes and principles is a plus.
Adaptability and willingness to learn and grow in a dynamic work environment.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.