Job Information
Robert Half L2 Desktop Support in Fond Du Lac, Wisconsin
Description
Job Title: Desktop Support Level 2
Location: Fon Du Lac, WI
Job Description:
We are seeking a skilled Level 2 Desktop Support professional to join our team. The ideal candidate would have a strong technical background and experience in supporting diverse IT environments.
This is an ONSITE position with opportunities for hybrid once the training and onboarding process is complete- Non-Negotiable. Please do not apply if you are seeking remote of majority remote. We appreciate your understanding on this matter.
Responsibilities:
Provide Level 2 desktop support for IT-related issues including hardware and software installation, maintenance, upgrades, troubleshooting, and resolution.
Address technical problems related to computers, printers, mobile devices, conference rooms, and related equipment.
Assist the Service Desk in resolving highly complex technical issues that require deep understanding and experience.
Monitor and manage system updates, patches, and backups and ensure that systems are optimally running.
Evaluate and recommend new hardware and software technologies that could improve the existing IT infrastructure.
Document best practices for troubleshooting and problem resolution.
Provide training and support to staff on IT-related matters.
Qualifications:
Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
Proven experience as a Level 2 desktop support engineer or similar role.
Strong troubleshooting skills with the ability to diagnose and solve complex technical issues.
Excellent knowledge of computer hardware, software, networks, and operating systems.
Strong interpersonal skills and excellent customer service.
Ability to explain complex IT matters in layman's terms.
Certifications like CompTIA A+, Microsoft Certified: Desktop Support Technician (MCDST) or Apple Certified Mac Technician (ACMT) are a plus.
We are an equal opportunity employer and all applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Requirements
Qualifications:
Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
Proven experience as a Level 2 desktop support engineer or similar role.
Strong troubleshooting skills with the ability to diagnose and solve complex technical issues.
Excellent knowledge of computer hardware, software, networks, and operating systems.
Strong interpersonal skills and excellent customer service.
Ability to explain complex IT matters in layman's terms.
Certifications like CompTIA A+, Microsoft Certified: Desktop Support Technician (MCDST) or Apple Certified Mac Technician (ACMT) are a plus.
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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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